Returns & Refund Policy

To be eligible for a refund, requests must be raised within 30 days of delivery and the product must be returned in a clean, complete and resaleable condition with all original components and packaging.

For hygiene and safety reasons we cannot accept items that are soiled, damaged through misuse, modified, or missing components. Returns raised after the guarantee window, and items marked final sale, are not eligible. This guarantee is not unconditional.

If your FloatNest™ arrives faulty or you received the wrong item, contact us with photos and we will arrange a replacement or refund at no cost to you. Nothing in this policy limits rights you have under applicable consumer law.

Email support@floatnest.com.au or use our contact form with your order number and reason for return. We will confirm eligibility and send return instructions — please do not ship items back before receiving them.

Return shipping for change-of-mind returns is the customer's responsibility. We recommend a tracked service, as we cannot refund parcels that do not reach us.

Approved refunds are issued to the original payment method within 5–10 business days of the return being received and inspected. Your bank may take additional time to display the funds.