Shipping Policy

Orders are usually prepared for dispatch within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Estimated delivery windows are shown at checkout based on your destination. Estimates are not guarantees — carrier delays, weather and customs inspections can extend transit times.

Every order ships with tracking and shipping insurance. You will receive a tracking link by email once your parcel is scanned by the carrier.

If your parcel is marked delivered but missing, or arrives damaged, contact us at support@floatnest.com.au within 7 days of the delivery scan with photos where possible so we can open a claim.

International orders may be subject to import duties or taxes set by your local authority. These charges are the responsibility of the recipient.

Please check your shipping address carefully. If an order is returned to us due to an incorrect or incomplete address, we can reship it once the parcel arrives back, with reshipping costs payable by the customer.